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The Cable Express Philosophy |
Our mission is to build an industry leading organization that provides the highest quality and customer service to the in-home fulfillment services sector through a professional, reliable, skilled and motivated workforce. |
Employee Model |
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All technicians are employees of the company |
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All technicians are background screened, pre-employment drug tested and required to have and maintain a clean driving record |
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All technicians are uniformed and outfitted with a full complement of the latest tools |
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All technicians undergo safety and technical training |
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All technicians receive a full benefits package, including medical, dental and vision insurance, a 401(k) plan and life insurance |
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New Technician Training & Safety Program |
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We are in the business of training and developing people so that we can provide superior and consistent levels of customer satisfaction. |
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All of our new technicians must complete a comprehensive four week training program that includes: |
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Safety and technical training |
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A one week technical training class is held at our corporate training facility. This establishes basic installation knowledge and provides hands on learning in our controlled in-house training environment. Skills learned include: |
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Equipment safety and basic safety practices, including ladder handling and driving techniques |
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• | Cable wire technologies |
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Proper tool usage including meters, drilling techniques and other necessary technical skills |
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Client and customer equipment training |
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• | Customer service and education |
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• | Proper paperwork and documentation requirements |
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A three week field training program: |
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On the job training with experienced technicians |
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Strong emphasis on customer service and customer education |
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Periodic performance evaluations conducted by area managers |
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Company Owned Fleet |
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Our fleet of over 700 vehicles is comprised of late model company owned vehicles |
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Our ongoing relationship with a major fleet leasing and procurement company gives us the flexibility to add vehicles quickly to our fleet as requirements change |
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Each truck is outfitted with ladders, beacon systems, tools and safety equipment |
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Our in-house garage facilities and regular preventative maintenance programs ensure the reliability of our vehicles to minimize down time |
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Ongoing Training & Quality Control |
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Quality control training and monitoring |
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Training is held on site at our corporate training facility and includes: |
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High Speed Internet installations |
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Digital Phone installations |
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Each technician is on a training progression schedule to become a "Triple Play" tech |
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Cable Express utilizes dedicated corporate and field QC resources to monitor and track individual QC results |
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Corporate Field Support |
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Fleet maintenance and procurement program |
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Uniform and tool issuance |
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Tool calibration and testing |
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Corporate Quality Control personnel to support local personnel |
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Inventory system |
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Training compliance |
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Cable Express, Inc. •
374 Westdale Avenue • Westerville OH 43082 |
